Terms and Conditions
The singtotheworld.com website (the “website”) is provided by Yousing Limited and sells our products to you subject to the conditions set out on this page. It is our aim to provide the very best customer service that we can.
Please read through the following Terms and Conditions carefully before purchasing a product or service, you agree that you fully understand these terms and conditions and that you agree to be bound by these terms and conditions.
You will need to log in to order, you can create your account with an email and password, or, log in via Facebook.
We can only accept orders of certain products and services from certain countries, please see section 2. Regions for more information.
After placing your order, the website will show you confirmation and provide you with a link to your Order Receipt, the Order Receipt will remain in your account section and can be downloaded.
If any item(s) you have ordered are unavailable, you will be notified as soon as possible. Unfortunately, due to the despatch process commencing immediately after orders are placed, we are unable to cancel orders, so any unwanted orders will have to be returned, please see section 5. Returns for our Returns Policy.
Custom Discs and Disc Pack orders placed before 3pm will typically be despatched same day (business day) subject to stock availability and security checks. For more details on shipping view our Shipping and Delivery here.
Hardware orders are handled by the manufacturer and are typically despatched within 1 – 2 business days. For more details on shipping view our Shipping and Delivery here.
For Karaoke Download orders, please remember that once you have downloaded a Karaoke Download, your right to a 14-day cooling off period no longer applies. Please see section 5. Returns for our Returns Policy.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
We are not able to provide some services and products to all countries. This is due to licensing restrictions. Please check the list below to ensure that you reside in the countries we can supply to:
2.1 Custom Discs
We can ship Custom Discs to United Kingdom and countries within the EU.
2.2 Disc Packs
We can ship Disc Packs to United Kingdom and countries within the EU.
We currently use a third-party to provide the shipping of our hardware. Hardware can be shipped to the United Kingdom and countries within the EU.
2.4 Karaoke Downloads
You can purchase and download tracks if you reside in the United Kingdom only.
3.1 Custom Discs and Disc Packs
We aim to despatch all orders placed before 4pm GMT on weekdays (except UK public holidays) on the same day. For orders placed after 4pm GMT, we aim to despatch on the next working day. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer to either ship your order whilst awaiting the unavailable item, hold your order until the unavailable item becomes available, provide you with a refund on the unavailable item, or cancel the full order and provide you with a refund.
Delivery times and estimates are subject to receipt of an order before the daily cut-off point. You can find out more about our Shipping and Delivery here.
Once your order has been placed, the downloads will be available within your account section within a few minutes and in the majority of cases this is often instantaneous, however please allow up to one hour before contacting us should you not see your downloads available.
Once you have downloaded your order, the downloads will disappear from your downloads section. A download is classified as one download of one karaoke track purchased. A download does not constitute the entire order downloaded at that time. If you have purchased ten downloads for example, these are classified as ten downloads and not one download regardless as to whether you downloaded multiple downloads at the same time. This is to satisfy our licensing agreements.
Hardware items are despatched directly from the Manufacturer and are despatched within 1 – 2 working days from receipt of order. You can find out more about Shipping and Delivery here.
Customers are entitled to a statutory cooling-off period of 14 business days from the moment the order is placed, excluding the following items:
• Any goods made to your personal specifications or personalised for you, for example a personalised custom disc.
• Audio or video recordings or software which has had its seal broken and has been opened.
• Karaoke Download Orders, which have already been downloaded
For the avoidance of doubt, you are legally entitled to cancel your order of Karaoke Downloads from the moment you place your order and ending 14 days later. You acknowledge and agree to waive your cancellation rights if you, or wish to, download your order within the 14-day cancellation period.
To cancel an order, you must contact us immediately and within the 14-day cancellation period.
Sing to the World aims to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned.
5.1 Custom Discs, Disc Packs and Hardware
If you receive goods which do not match those that you ordered, you should contact us within 30 calendar days to arrange the return. You will be given the option to have the goods replaced with those ordered (if the goods are available) or to receive a refund via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. We will be responsible for the shipping costs. Goods must be returned in their original condition with all packaging and documentation. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.
5.1.1 If goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the goods have been damaged. To return damaged goods, please contact us within 30 calendar days to arrange collection and return. You will be given the option to have the goods replaced or to be refunded via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded. Please note Karaoke Machines / Players contain a XST Smart Chip, which identifies the total running time that each unit has been in operation for, if this time exceeds acceptable use to demo the unit, no refund will be given.
5.1.2 If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 calendar days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if the goods are available) or to receive a refund via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. We will be responsible for the shipping costs. Goods must be returned in their original condition with all packaging and documentation. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.
5.1.3 If you are a customer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered to you. If you change your mind during this period, you will need to inform us within 14 calendar days of receipt. The cooling off period does not extend to any goods made to your personal specifications or personalised for you, for example a personalised custom disc or to video recordings or software which has had its seal broken and has been opened. Goods must be returned to us within 14 calendar days of the day on which you inform us that you wish to return the goods. You are responsible for paying return shipment costs if goods are returned for this reason. Refunds will be issued no later than 14 calendar days after receipt of the returned goods. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.
5.2 Karaoke Downloads
We cannot accept the return of downloads under any circumstances unless we can, without doubt, prove that the download was faulty before being downloaded, or, without doubt, that there was a technical fault during the transmission. Under these circumstances we can either offer you the download again, providing we are able to rectify any technical issue identified with the download, or, offer you an alternative download of your choosing, or a full refund of the download. We cannot accept returns of a download that you purchased by mistake. You must check your order clearly before making a purchase. This returns policy does not affect your statutory rights.
A one-year manufacturers’ warranty is applicable to Karaoke Machines and Players. Microphones, remote controls, cables and so forth are all considered exempt from warranty. Warranty will begin from the date of delivery of an item.
All Hardware Warranties are provided direct from the Hardware manufacturers.
7. PRICING AND AVAILABILITY
Whilst we make every effort to ensure that the pricing and availability of goods information is accurate, there may be occasions when these are not up to date and we reserve the right to change them without notice.
All prices shown are in GBP. All transactions on the website are processed in GBP.
If ordering goods for delivery outside of the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable custom duties, taxes and import charges.
We are not able to ship some goods to some countries, this is subject to the licensing bodies which we report to and we reserve the right to change this without notice if we are required to do so by licensing bodies.
Please see section ‘2. REGIONS’ and also our Delivery and Returns page for more information on International delivery.
10. YOUR ACCOUNT
If you choose, or are provided with, a user identification code, password or other piece of information as part of security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must contact us immediately.
11. NO RELIANCE ON INFORMATION
The content on our site is provided for entertainment use only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
12. LIMITATION OF LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use, our site; or
· use of or reliance on any content displayed on our site.
You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
14. LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact us.
15. THIRD PARTY LINKS AND RESOURCES IN OUR WEBSITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
16. ACCESSING OUR WEBSITE
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person, venue or geographic area at any time.
17. CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
18. APPLICABLE LAW
If you are a consumer, please note that these Terms, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
19. TRADE MARKS
Aside from third party manufacturers, all other brands and logos published on this website are the Trademark of Yousing Limited and may not be used by any third party without the explicit permission of Yousing Limited.
20. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for any purpose without obtaining a licence to do so from us or our licensors.
You must not print off, copy or download any part of our site. your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
21. CONTACT US
To contact us please email [email protected] or telephone 01675 430 433.
Thank you for visiting singtotheworld.com