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    Shipping and Delivery

    UK Delivery

    Free UK Delivery on orders over £20

    In stock goods ordered before 4pm GMT are typically shipped on day of purchase and always within 1 business day. We use Royal Mail Second Class, so you should receive your order within 2 – 3 days following despatch.

    Standard Delivery - Orders under £20

    In stock items ordered before 4pm GMT are typically shipped on the day of purchase and always within 1 business day. We use Royal Mail Second Class, so you should receive your order within 2 – 3 days following despatch.

    Delivery costs for orders under £20 are shown within the checkout prior to purchase, currently these are typically:

    Single Custom Disc - £1.50

    Packs and Multiple Custom Discs - £3.00

    Please note, we may from time to time ship your goods using Hermes instead of Royal Mail.

    Express Delivery

    In stock items ordered before 4pm GMT are typically shipped on the day of purchase and always within 1 business day. We use Royal Mail First Class, so you should receive your order within 1 – 2 days following despatch.

    Delivery cost for Express Delivery option are shown within the checkout prior to purchase, currently these are typically:

    Single Custom Disc - £2.50

    Packs and Multiple Custom Discs - £4.00

    Despatch and Delivery Times

    We aim to despatch all orders placed before 4pm GMT on weekdays (except UK public holidays) on the same day. For orders placed after 4pm GMT, we aim to despatch on the next working day.

    Standard
    2 – 3 days following despatch

    Express

    1 – 2 days following despatch

    Delivery times are only estimates, we cannot guarantee items will arrive be a specific date.

    To avoid disappointment, we advise that you place orders well in advance of any parties or events such as Christmas to allow time for your items to arrive. Once despatched, the delivery time of a package is the responsibility of the courier and we cannot be held responsible for your items not delivered on time.

    International Delivery

    International Delivery is a set fee of £7.00

    Due to licensing restrictions, we are currently unable to ship karaoke tracks in any format outside of the European Economic Area (EEA).

    Out of Stock

    All goods displayed on our website is currently ‘in stock’ and typically available to despatch upon receipt of your order.

    In the event that any items on your order are not available, we will hold your order and contact you via the email address listed on your account. We can then either ship your order whilst awaiting the unavailable item, hold your order until the unavailable item becomes available, provide you with a refund on the unavailable item, or cancel the full order and provide you with a refund.

    Returns

    Sing to the World aims to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned.

    Incorrect Goods

    If you receive goods which do not match those that you ordered, you should contact us within 30 calendar days to arrange the return. You will be given the option to have the goods replaced with those ordered (if the goods are available) or to receive a refund via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. We will be responsible for the shipping costs. Goods must be returned in their original condition with all packaging and documentation. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.

    Damaged Goods

    If goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the goods have been damaged. To return damaged goods, please contact us within 30 calendar days to arrange collection and return. You will be given the option to have the goods replaced or to be refunded via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.

    Faulty Goods

    If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 calendar days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if the goods are available) or to receive a refund via the payment method used by you when purchasing the goods. Replacements will be issued upon our receipt of the returned goods. We will be responsible for the shipping costs. Goods must be returned in their original condition with all packaging and documentation. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned goods. Refunds will include standard delivery charges. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.

    Cooling Off Period

    If you are a customer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered to you. If you change your mind during this period, you will need to inform us within 14 calendar days of receipt. The cooling off period does not extend to any goods made to your personal specifications or personalised for you, for example a personalised custom disc or to video recordings or software which has had its seal broken and has been opened. Goods must be returned to us within 14 calendar days of the day on which you inform us that you wish to return the goods. You are responsible for paying return shipment costs if goods are returned for this reason. Refunds will be issued no later than 14 calendar days after receipt of the returned goods. We regret that any additional costs such as express delivery and/or gift-wrapping cannot be refunded.

    Additional Help

    For information about Returns, please see our, see our Terms and Conditions.

    For help and advice on goods that have not been received, please see our Shipping and Delivery FAQs.

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