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Sing To The World

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    Frequently Asked Questions

    Contact Us

    How do I get in touch?

    Please visit our contact page for ways of getting in touch

    Join us on Facebook, and Twitter.

    Custom Discs

    Can I choose DVD instead of CDG?
    We do not offer Custom Discs in a DVD format. All Custom Discs are in CDG format.
    Can I download a song as an mp3?
    Yes, please visit the Downloads section.
    Is there a minimum number of tracks per disc?
    The minimum number of tracks per Custom Disc is 6 tracks.
    We cannot process a Custom Disc with less than 6 tracks.
    What format is the Custom Disc?
    Custom Discs are CDG.

    CDG stands for Compact Disc + Graphics. This means that the disc contains the audio (music) and the song lyrics which colour-in as you sing-along.

    To play a CDG and get the full benefit, you will need to have a karaoke player that is CDG compatible.
    A CDG will play in a standard CD player, but you will not be able to see the graphics (the lyrics).

    DJs and KJs

    I would like to purchase a large quantity of tracks
    Contact us on [email protected] with your details and one of our sales team will contact you to discuss your requirements.

    My Account

    Can I delete my account?
    Yes, please contact us by email on [email protected]

    To find out more about how we manage your personal information, please see our Privacy Policy
    How can I connect/disconnect my facebook account?

    You can connect, or disconnect your Facebook account within your ‘Account Settings’:

    1. Tap on your name in the top corner
    2. Choose ‘My Account
    3. Tap on ‘Connect with Facebook’ (or ‘Disconnect with Facebook’) under the Social Accounts header.
    How do I reset my password?

    The process to reset your password depends on if you are already logged into your account or not. The processes for both are below:

    If you are not logged in

    1. Tap on the link ‘Forgotten your password? Reset
    2. Enter your email address that you used to set up the account
    3. We’ll send you an email with a link to reset your password 

    If you are logged in

    1. Tap on your name in the top corner
    2. Choose ‘My Account
    3. Tap on ‘Change Password’ under the Security header.
    How do I unsubscribe from news and updates?

    You can change your notification preferences from within your account settings. To access your account settings, tap on your name in the top corner and then choose ‘My Account’. You can change the preferences under the header ‘Email Notifications’.

    How do I update my account details?
    You can update your details within your account settings, to do this tap on your name in the top corner and then choose ‘My Account’.
    I can't log in

    There could be a few reasons why you are having difficulty logging in, please go through the details below to resolve:

    Reset your password

    1. Tap on ‘Forgotten your password? Reset’
    2. Enter your email address that you used to set up the account
    3. We’ll send you an email with a link to reset your password

    If this does not work, read through the following two points:

    • I did not receive reset email
      If you don’t receive the reset email, please remember to check your spam or junk folders.
    • I cannot access the email address that you are sending the reset email to
      If you no longer access the email address associated with your account, contact us and we will look to change your email address for you.

    Entering incorrect details

    There are two different ways to creating an account. When you first registered you would have either signed in using Facebook, or created an account with an email address.

    • If you created an account with Facebook, tap on ‘Login with Facebook
    • If you created an account with an email, enter your email and password into the fields shown.

    Have you recently deactivated Facebook?

    If you created your account on Sing to the World using your Facebook account, but have since deleted your Facebook account, you will not be able to log in to Sing to the World.

    To resolve this you will need to either reactivate your previous Facebook account or create a new account using an email address or a new Facebook account.

    I have queries about my Personal Information
    For details about what personal information that we store and use, please read our Privacy Policy

    Orders, Delivery and Returns

    Do you ship internationally?
    We currently ship within the UK and to countries within the European Economic Union.

    For more information on shipping, please see our Delivery and Returns page.
    How do I return an item?
    Please see full details on returns on our Delivery and Returns page
    How long will I have to wait for my order?
    For a full list of delivery options and times please visit our Delivery and Returns page
    What are the Delivery options?
    For a full list of delivery options and times please visit our Shipping and Delivery page
    Where is my order?
    If you are located within the UK and have not received your order within 5 business days of placing your order please contact us.

    For ways of getting in touch please visit our contact page

    Songs

    Are tracks the actual original recording by the artist?
    No. We have to re-record the track and pay royalties to the original writers.

    We are meticulous when producing tracks to create the original sound using live instruments when possible unlike some track manufacturers who only re-create the sound using computer software.
    Can I get a full list of tracks?
    We hold thousands and thousands of tracks and we are continually adding tracks all of the time.

    We cannot provide any track listing as a document however you can browse and search through the current catalogue of tracks using the search / browse functions on the website.
    Can I request a song to be added?
    Yes! Please send all song requests to [email protected]
    Can I stream karaoke songs?
    Yes, you can stream karaoke tracks anytime you wish by subscribing to our streaming service by visiting www.karaoke.co.uk
    How do I search for a song?
    To search for a song, or an artist, simply start typing in the Search field. The search results will begin to filter underneath.
    I want to report a problem with a song

    To tell us about a problem with a track:

    1. Tap on the track
    2. Choose ‘Report Track
    3. Select the reason you are reporting this track from the drop down menu
    4. Tap on Submit

    We will investigate any issues with songs reported and look to rectify any problems found as soon as possible.

    What ‘key’ are the tracks in?
    We re-record the original track. This means that what you hear on the original version, is what you will hear on our tracks, only without the lead vocal.
    Why can’t I find an artist/song?
    Sing To The World continually adds and updates the songs available for you to purchase. If you cannot find a song you are looking for, it is possibly already being produced and may be added to the service on one of your next visits.

    It may be the case that we are unable to offer some songs due to licensing restrictions that are imposed upon the industry.

    You can also send us your song requests and we will add them to our internal track production list for review.

    TV, Theatre and Licensing

    I would like to use one of your tracks for a production
    Contact us on [email protected] with your details and one of our sales team will contact you to discuss your requirements.

    Wholesale, Resellers and Distribution

    I would like to sell your products
    Contact us on [email protected] with your details and one of our sales team will contact you to discuss your requirements.

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